We are a handmade platform for handmade products, so we are not manufacturing we create your piece from scratch and by order, and according to your customized request. 

and as we do care about your satisfaction, if you received the order not meeting your expectation ( quality, or not matching your requirements) we are happy to return it back for you cause your satisfaction matters the most to us.

Refund and returns could be done within 7 days of receiving the order, with a 35 EGP for the return shipping fees.

Any order in a discount or promotion period is subject to 35 EGP shipping fees for Cairo and Alex, and 50 EGP for other governorates, although you use a freeshipping coupon.